May 2009

Continuous Improvement

By Loren Paulsson

On January 6, the directors and board members of the Character Training Institute met with consultants from Giant Partners. They clarified their vision and then outlined four ways Character First! can improve.

These initiatives include improving Character First!'s consulting capacity, marketing the Character First! brand, and ensuring training and materials meet real needs. Numerous staff members volunteered to help with each project, and on May 6, staff, directors, and board members met to hear how each team has progressed.

My team had responsibility to develop Character First!'s "verbal brand"- encapsulating the vision, method, and some of the benefits of Character First!

Special thanks goes to Brittany Hoffman from customer service, warehouse manager David Wright, shipping manager Jeff Bedford, and technology director Jonathan Camenisch for their contributions.

We hope this vision will clarify who we are at Character First! and challenge all of us to value integrity and build constructive relationships.

Character First! helps people see the value of good character...so they can build better workplaces and communities.

Character First! challenges leaders to model good character and helps leaders integrate character-based standards into job descriptions, reward structures, and management practices. Character First! training tools describe good character and talk about the attitudes a person needs in order to improve relationships and make ethical choices. The character vocabulary helps colleagues challenge and applaud one another for good character.

As people care about integrity and relationships, an organization will improve customer service, retain good people, strengthen teamwork, and build goodwill in the community. But the greatest benefits of a character emphasis come when a person forgives instead of sabotaging coworkers, takes responsibility instead of neglecting family members, or tells the truth instead of betraying a customer's trust.

The character we value today will determine who we become tomorrow.

Loren Paulsson writes feature articles in the monthly bulletin and contributes to on-going curriculum development.

 



Who to Honor

At the most basic level, people deserve honor because of who they are as human beings. This belief flows from the idea that “all men are created equal,” and it transcends differences of culture, nationality, education, faith, gender, age, economic status, and social status.

Those in authority also deserve honor for the positions of responsibility they have. By honoring a supervisor, employees honor the whole structure of responsibility that allows people to cooperate and work together. Even when leaders are personally wrong, they still deserve respect for the positions they hold.

Those who show particular virtue or wisdom also deserve particular respect. This encourages others to develop good character and uphold the qualities valuable to society.

Talk about honor—and many other qualities—with family members using Achieving True Success. Just $12.



The Power of the Tongue

There are many ways to disrespect someone—rude gestures, facial expressions, rolled eyes, property damage, and open ridicule—but the most common weapons are words.

Your words can compliment, encourage, and challenge people, or they can slander, manipulate, and tear down. Words can resolve tension or fuel an argument.

A person who harbors anger, jealousy, or insecurity will naturally say words that are mean or cutting. On the other hand, someone who develops gratefulness, virtue, and honor will speak wholesome words.

As the proverb says, “From the overflow of the heart, the mouth speaks.”

Encourage someone with a note of gratitude. Order a box of twelve Character Notecards for $5.



Difficult Children

It is easy to become frustrated, negative, and critical toward difficult children.

To bridge this gap, teachers must show genuine concern. This task requires learning about their lives and understanding what factors outside the classroom may contribute to the problem.

Parents and teachers should also deal individually with offenders instead of resorting to public humiliation. Teachers who honor their students—even while correcting them—can hope for much better results than those who denigrate, belittle, and disrespect those under their care.

The 5-hour Teacher Orientation Seminar explains how to build character in children and teens. It is ideal for professional development and parent seminars. $495 for the DVD set.



Honor Thoughts

John Wooden
“Respect a man, and he will do all the more.” —John Wooden

“Show me the man you honor, and I will know what kind of man you are.” —Thomas Carlyle

“Men are respectable only as they respect.” —Ralph Waldo Emerson

“No person was ever honored for what he received. Honor has been the reward for what he gave.” —Calvin Coolidge