Event Schedule - Character First

Feb. 21, 2012: Providing Excellent Customer Service

Learn from Dr. Nathan Mellor why stellar customer service should be a goal and how to create and maintain a culture of service. This highly interactive one-day program provides a practical understanding of the basics of customer service. As a result, participants will enhance their ability to provide quality customer care on a consistent basis.

Learning Objectives:

Define customer service and identify the value of providing consistent customer service.
Review common practices of customer oriented organizations.
Learn how to “see” your organization through the eyes of a client or vendor.
Review tactics for providing “better than expected” service on the telephone, online and in-person.

Special Guest: Pete Winemiller

The Feb 21 seminar also features guest trainer Pete Winemiller who piloted the Oklahoma City Thunder guest relations team to a Stevie Award for customer service in 2010.

February 21, 2012 Seminar Details:

When: Tuesday, February 21, 2012 // 9am–4pm

Where: Petroleum Club (downtown Oklahoma City)

Cost: $395/person for member organizations ($495/person for non-members)

Register: Call 877-357-0001 or email: events@characterfirst.com

(Full-Day seminars are recommended for 6 continuing education credits.)

Feb. 22, 2012: Orientation Training

Character First Training

The Character First Orientation Training is a hands-on, practical session on how to implement Character First in your organization.

It is a must for new members to get the full value of Character First, and it’s a great refresher for existing members!

Topics Include:

» What is character, and why is it important?

» How to emphasize character in the workplace

» How to recognize employees for excellence

» How to handle misconduct or poor character

(This training is designed for mid-level managers and higher. It is recommended for 6 continuing education credits.)

Seminar Dates for Oklahoma City:

When: February 22, 2012, 9am–4pm

Where: PHF Conference Center (downtown Oklahoma City)

Cost: $95/person for Member Organizations ($295 non-members)
Includes lunch and materials

Register: Call 877-357-0001 or email: events@characterfirst.com

Additional Training: Ask us about on-site Orientation Training for your management team; 100-Minute Workshops on specific topics; and Full-Day Leadership Seminars for executives and high-potential employees.

Seminar Comments:

“Very informative. I think it will benefit me in a lot of areas when dealing with other employees and customers”
—Lane Luman, Summit (Oklahoma City, OK)

“I really enjoyed this. I have atteneded many leadership classes and I find this one to be at the heart of human behaviors. I hope to become more involved with other seminars that are offered and to recommend this to others. It was just what I needed for self-improvement."
—Darlene Strout, Oklahoma Eye Care (Oklahoma City, OK)

“Good character is essential and critical for success in business, just as it is crucial for success in all facts of life. Therefor I appreciate this approach to training our workforce.”
—Delon Shelter (Berlin, OH)

“It was great! I enjoyed learning more about Character First and the positive impact. The small workshops gave the opportunity to listen to others.”
—Amy Cooper, Equipment Data Associates (Charlotte, NC)

“Very organized and streamlined—easy to understand.”
—Lori Nordstrom, Deer Creek Chamber of Commerce (Deer Creek, OK)

“Great overview of concept. Gives ideas on items to be aware of with how to handle staff and people. Easy to follow presentation.”
—Lowell Volk, Volk & Bell Benefits (Fort Collins, CO)

“The idea of linking actions to character is not new. However, Character First gives practical and easy ways to do this. The program stresses the importance of recognizing character every day in everything we do.”
—Jillianne Tebow, Central Rural Electric Cooperative (Stillwater, OK)

“The materials and concepts that were presented are extremely beneficial to the way I manage those under me on a day to day basis. It was full of information that is both helpful and applicable.”
—Ricky Coulter, Central Refill Oklahoma (Edmond, OK)

“I thought the material presented was very useful in observing the characteristics of myself and coworkers, and now to work on and praise them in other people.”
—Larry Mattox, Central Rural Electric Cooperative (Stillwater, OK)

Additional Dates: Apr. 25, 2012;

Feb. 25, 2012: Summer Institute Mid-Year Meeting

Summer Institute alumni (2010 and 2011) are invited to our mid-year meeting with Dr. Linda Mason, grant specialist at the Oklahoma Regents for Higher Education:

When: Sat, Feb 25, 9:30a to 3:00p (lunch provided)
Where: University of Central Oklahoma (Education Building) in Edmond
What: “Grant-Writing 101”
Who: All Summer Institute Alumni (2010 & 2011)

Don’t miss this opportunity to learn from a grant-writing expert. You’ll also get to practice writing a $1000 grant application through OG&E!

Please RSVP by Feb 15 to events@characterfirst.com or call 405-815-0001.

What Is the Summer Institute?

The Summer Institute is an informative, inventive, and interactive training session for Juniors and Seniors who attend one of the 22 Oklahoma Teacher Education Colleges. Each college gets to send 2 representatives to this special event.

The 2012 Summer Institute will be July 19-21 in Oklahoma City!

Summer Institute Objectives:

To provide Character First tools and resources for future use as a character educator.
To create a character-based PK–12 learning environment by integrating character concepts into the core curriculum and elective studies.
To communicate the value of praise as a tool to reinforce positive behavior.
To develop skills for conflict resolution and classroom management.
To acquire an understanding of and the ability to bridge cultural differences.
To connect character traits with the required professional disposition.
To cultivate long-term professional relationships.

Apr. 25, 2012: Orientation Training