In the Workplace
Since 1992, Character First has been in the business of providing values-based materials and training for a variety of workplace environments, including for-profit, non-profit, government, education, and law enforcement.
Each month, Character First members receive curriculum to discuss a particular character trait and how it applies to life at work. These conversations provide a positive and proactive way to build teamwork, improve communication, and develop leadership qualities in everyone involved. (See list of character qualities.)
How it Works:
There are three main aspects to being a Character First member, which is more of a “leadership style” than a separate program:
1. Educate: Schedule time each month—preferably during an existing meeting—to discuss a character trait and how it applies to your specific workplace, your company goals, and your personal and professional success. Use the curriculum provided each month to guide the conversation. Just 10 or 15 minutes is enough to highlight the concept and get everyone thinking about the monthly trait!
2. Evaluate: Use the character concepts to evaluate your business decisions and personal choices. Incorporate these values in hiring decisions and performance reviews. Lead by example, admit mistakes, and make things right when you mess up.
3. Celebrate: Recognize good character in others and let them know you appreciate who they are—not just what they do. Connect positive results (sales, productivity, safety, performance, service) with good character choices (alertness, initiative, diligence, responsibility, truthfulness). Discussing different character traits each month will make you more aware of these healthy attitudes, making it easier to say something when you see them in action.
Contact us to learn how you can receive these member benefits, starting at $4 per employee per month.
Orientation Training for Leaders: Character First members begin with a one-day Orientation Training to help executives, managers, and supervisors understand the significance of a values-based workplace culture and what they can do to cultivate it on a daily and monthly basis. Participants will receive a copy of Tom Hill’s book, Making Character First, and materials to help introduce Character First to their staff.
Member Starter Kit: Member organizations receive a variety of start-up resources for their staff and facility, depending on size and number of locations:
- Definitions Pocket Guides & Posters
- Membership Certificate and Window Decals
- Recognition Certificates & Worksheets
- Online Library Access for all employees
- Insider Email Registration for all employees (also free to public)
Monthly Character Quality Materials: Member organizations will receive copies of Character First the Magazine for every employee and corresponding posters to hang in their facilities. These monthly materials highlight a specific character quality through memorable stories, images, analogies, and instruction. Discussion questions help leaders talk about the values during employee meetings and relate the concepts to individual work situations. These conversations also establish a common vocabulary so when supervisors see employees demonstrating integrity, they can recognize those employees with specific language that goes beyond cliché or overused expressions, such as “Good job” or “You’re great.”
Other Services by Strata Leadership:
Contact us to learn more about the following services, which go hand-in-hand with being a Character Member.
Cultural Analysis: Most organizations begin with a Cultural Analysis in order to identify training needs and establish metrics for evaluating program results. Our Cultural Analysis team will tour your organization in order to observe employees in their work environment. Then we will interview 10 to 20 percent of your employees in order to create a 10-question Internet-based anonymous survey for everyone. We will compile and present a complete report so you can read the survey responses without knowing who submitted them. The report (download sample report) will indicate cultural strengths, areas for improvement, and recommendations based upon the interview and survey results.
Personal Assessments: Strata Leadership offers a battery of Internet-based personal assessments to help leaders understand themselves better and improve communication with colleagues. Not only do we administer assessments, but our team of trained business coaches will help interpret the results in a one-on-one setting. Assessments include:
- TKI - Thomas-Kilman Conflict Mode Instrument: Profile and Interpretive Report (sample)
- MBTI - Myers-Briggs Type Indicator: Interpretive Report for Organizations (sample)
- CPI 260 Coaching Report for Leaders (sample)
Training Workshops & Seminars: Strata Leadership currently offers more than 20 instructor-led training programs on a wide range of topics—all of which connect core competencies with specific character traits to produce the consistent outcomes you want. Our world-class trainers can tailor the programs for different industries and different audiences, including executives, managers, or front-line employees. (Browse training topics.)
Executive Coaching: Looking for a personal approach to leadership development? Strata Leadership offers a unique approach to business coaching using the C3™ Coaching Process and the FEED Diagnostic Tool: Focus, Equip, Execute, and Debrief. Business coaching is an effective way to help employees achieve personal and professional goals—which benefits the whole organization.
Stratagy Circle: This special event is specifically designed for CEOs and influential leaders to help shape a healthy and thriving company culture. The “retreat” style conference is an opportunity to hear from some of the best practitioners in the business community—people who have walked the talk, not just written or theorized about it. It’s also a chance to connect with other leaders who care about creating a culture of integrity in their workplace and community.
How You Benefit...
Community Trust | The more an organization cultivates a values-based workplace culture in which employees make ethical decisions, the more that organization protects itself from the real and hidden costs of an ethical lapse or breech of trust. Character First helps leaders talk about values and ethics in a positive, proactive, and practical way that benefits employees personally and professionally.
Employee Morale & Retention | Leaders who implement the Character First management technique of celebrating character and integrity often see higher retention rates for their quality staff and higher morale overall because employees feel valued for who they are, not just what they do. This practice also gives employees real-time, real-life feedback that they’re on the right track, and it fills a basic human need for significance and approval. This raises the level of engagement and satisfaction for everyone involved.
Communication & Teamwork | The ability to communicate clearly helps management and employees work together in order to meet performance measures, provide excellent customer service, and solve complex problems. This kind of engagement requires high levels of truthfulness, thoroughness, responsibility, initiative, patience, tolerance, flexibility, and creativity—all of which are part of the Character First lexicon.
Accuracy & Efficiency | Employees who cultivate attitudes of alertness, thoroughness, resourcefulness, and diligence will naturally increase accuracy and efficiency. This demonstrates a high regard to the fiduciary responsibility the organization holds to its stockholders, clients, and employees.
Leadership Capacity | Implementing Character First will equip managers and employees with greater capacity to influence others in a positive direction, regardless of their title or position. Practicing ethical decision-making on a daily basis prepares employees to demonstrate integrity during moments of chaos or crisis, to everyone’s benefit.
Please contact us to begin the conversation. Tell us about yourself, your company, and how you think Strata Leadership and Character First can help so we can develop a proposal that meets your need.